Some from other countries. The first thing Amazon will ask after you start the return process is the reason for your return. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. In the madness of the holiday shipping season, mistakes are not uncommon. It could also be an honest mix-up. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. 28 Things I Bought On Amazon And Would Buy 100 Times Again. Sometimes, items may become unavailable after you check out. In some cases, they might even tell you to keep the package, according to Lifehacker. The Federal Trade Commission states, “If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.” This is meant to protect consumers from dodgy companies that send you stuff and then demand payment, which is illegal, but the latest scam complicates matters. Amazon, as well as Amazon's third-party sellers, will want to resell merchandise in good working order (like Amazon does through Amazon Warehouse Deals) so your items will be checked against your return reason. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift… You have no legal obligation to notify the seller. Police are warning households to … Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. I did once received an extra box with someone's stuff. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. It could be a gift, especially at this time of year. Discussion threads can be closed at any time at our discretion. Follow whatever instructions Amazon gives you, which will probably just be to print out a packing slip and place it in the package with your return. This is all a roundabout way of ensuring they can write positive reviews for their own products, thereby giving their items a boost in Amazon’s search results. No. I ordered something from Amazon.com (again around £30) about 5 years ago, and it didn't turn up in the allocated time. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" So, don’t panic and just keep tracking the product in your amazon orders window. Although Amazon's plethora of return options does mean more choices when shipping back purchases, Amazon often presents only the default return method, making you dig for cheaper or more convenient ways to send your stuff back. Amazon customers have reported receiving parcels containing items they hadn't bought. About Incorrect or Missing Items from Amazon Fresh Orders. Seems like the ups or USPS or maybe one of the Fedex people just dropped it off there. I didn't sign anything nor does it say my name or anyone i know on the package. So, if you wind up with extra goodies at your door due to the Black Friday sales rush, congratulations, you are now the lucky owner of an extra iPad, bundle of socks or whatever wacky item … It also happened with me once. The buyer chooses whether or not to include a gift receipt, but they still may have intended it to be a present even if they didn't tick the "gift receipt" box. Haven't had this happen with Amazon, but ThinkGeek once put a couple extra items in my box that I didn't order - things for a baby. Look around the delivery location for your package. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. The … Just make sure Amazon is the one who pays for all aspects of the return shipping—it’s illegal for them not to. As Clark Howard reports, there’s an e-commerce scam going around called brushing, in which sellers use fake accounts to buy their own products, then mail them to unsuspecting people. ACTON, Mass. But then you're stuck spending the money at Amazon. Amazon has been less than helpful. -- A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon. Be respectful, keep it civil and stay on topic. We delete comments that violate our policy, which we encourage you to read. It happens when you buy two products from 2 different sellers at amazon, so both reach at different day and time. Let's say you received an Amazon package that’s addressed to a different person, though. This happened to me last week when we received an item that Amazon sells for a whooping $339. Arriving by DHL. A. First of all you need to have an amazon account with some purchase (for safety always use old account which having 2-3 orders). A. I never gotten a used item from amazon. If you have, it can be a bit of head-scratcher. Whichever way you go, though, you'll still need to decide exactly how you want to send the item back. Swamped by Amazon packages you didn't order? Next you'll have to choose how you want your money back. Q. She has continued to receive packages for things she didn't order, including junk like a charging cable for a Bluetooth device. No apple computer though. Look for a notice of attempted delivery. © 2020 CNET, A RED VENTURES COMPANY. Tap or click UPS Pickup then select Confirm Your Return. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. Some items that are shipped out of the Amazon warehouse come prepackaged in a box before we even put the item in an Amazon box and get it ready to ship. Keep in … But even though Amazon will issue the refund as soon as UPS takes possession of your return package, it still could take another three to five business days to show up in your account. Now, you might be reading this thinking, “Wow, that would be a great problem to have.” But there’s a reason why it’s more troubling than it seems at first glance! Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra … Must I notify the seller if I keep unordered merchandise without paying for it? Keep in mind that the company is obligated to pay for any shipping costs you would incur. posted by phunniemee at 9:55 AM on July 19, 2016 Change your passwords to your online accounts, just in case the scammer found your address from hacking into your account. I contacted Amazon and they sent another one out to me at no extra charge. A few weeks ago, I added some chai tea to my cart on Amazon, clicked the buy button, and didn’t think anything more of it. When you finally see the option for UPS Pickup, it should also show the cost as $0.00 (unless you're returning for one of the few reasons Amazon charges for, in which case Amazon will deduct about $6 from your refund). Amazon Refund Trick, how to get refund on amazon without returning the product. I’ve been an amazon associate for several years and I make monthly income. Adidas year-end sale: Get 50% off Ultraboost 20 running shoes and more, Watch Wonder Woman 1984 today with HBO Max -- and don't skip the end credits, How to watch Pixar's Soul with Disney Plus today, Discuss: How to return Amazon items the right way: Fast, easy and usually free. You might even want to set a reminder on your phone or with Alexa or Google Assistant so you don't forget. Tape up the box good and tight -- and even tape over the return label so it won't get damaged -- then put the package near your front door so you don't forget to set it out on the next business day. Nothing "bad" happened (I didn't even notice I hadn't been charged for it), I just got an explanation-free charge out of nowhere many weeks later. To get to the UPS Pickup option, which is the only way to return items without leaving home, you'll have to scroll down and possibly even click on a link that reads something like 2 other return options. I figured that Amazon were aware they'd sent me both so I should keep them! They turn any shoe into a slip-on, the best for moms with no extra hands or lazy people (I qualify for both). I got a package delivered to my door step that i didn't buy. It’s a scam but I can’t figure out why. Then, after arranging an old amazon account buy an product anything (you can buy mobile or any others item) The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. They are established quality items. The items do not need fake verified reviews. Consider it a reward for trying to do the right thing (and hope there's something good in there). If you'd rather return items to Amazon the same way you ordered them -- without ever having to trek beyond your own front door -- here's the quick, easy and (oftentimes) free way to send stuff back. Plenty of things can go wrong when you’re ordering from Amazon, or any other online retailer. Let's say you received an Amazon package that’s addressed to a different person, though. For example, if you select "no longer needed" by default, you may be charged for the return. The best thing to do is to report unordered merchandise to Amazon to make them aware of the problem. Share on Facebook ... fit, pop on the plastic closure and go on your merry way! I ordered 4 and they sent me 5 or 6. Have you ever had something show up at your door from Amazon.com, or another site, that you didn’t order? Learn smart gadget and internet tips and tricks with CNET's How To newsletter. It is entirely possible that Amazon is scamming you. I make a lot of purchases on Amazon. Nikki apparently isn't the only one receiving random items. Worst case, the UPS driver will leave a prepaid mailing label that you'll have to apply to the package yourself, then you'll have to cart the thing to the nearest UPS Store or UPS Dropoff location. If you start receiving packages you never ordered to your name and address, the Identity Theft Resource Center recommends you: Contact the retailer immediately. If they were to mail an illegal product such as drugs or weapons to your doorstep, you could find yourself in some legal trouble. Check the order details in Your Account to see any substitutions or undeliverable items. In that case, you can contact Amazon and offer to return it. That brings us to the bad news. We'll proceed with preparing your order so that you receive the rest of your items on time. I bought 2 shirts, and a discount card at a women's clothing store called "Styles For Less" at Southland Mall in Hayward, CA. Some items may be substituted or removed after checkout due to availability. If your reason for return is actually more specific, you may not. Angie, meanwhile, didn’t get any extra iPads, but she did receive two-for-one Android tablets. The Amazon Pay A-to-z Guarantee also covers you if you do not receive an agreed-upon refund from a third-party merchant or if a third-party merchant charges an amount greater than the amount you authorized for your purchase. If you’re the victim of a brushing scam, that means your personal information—your name and shipping address, at the very least—have likely been compromised. ThinkGeek is trying to tell you something. It’s yours to keep. When Amazon asks you to select a return shipping method, Kohl's Dropoff will almost always be the default preselected option, but it's not always the one you want (unless you need to go to Kohl's anyway). Amazon has earned its reputation by making online shopping fast and easy, and package delivery free, but the same can't always be said about its return process. Today I received a package under my name that I didn't order, no one else in my family ordered either...No one in my family has anything to gain from ordering this. The quickest way is to receive a credit to your Amazon account, which Amazon will issue as soon as UPS scans your return into its system. Bluetooth headsets, razors, etc. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. Here are all the various return reasons Amazon gives you to choose from as well as a description of exactly what they mean: Free UPS pickup is our favorite option for Amazon returns. But if a trip to Kohl's isn't on your itinerary any time soon, accidentally clicking that option -- or a different one -- can add an unnecessary errand to your list. Your package could get lost or stolen, or arrive far later than you anticipated. Fun fact: Merchandise ordered through Amazon's digital assistant Alexa comes with free returns regardless of the reason. The good news is that you’re legally allowed to keep any items sent to you, as Lifehacker points out. I told him to return the item because Amazon will probably charge him for it, but he said he won't get in trouble and will put is putting it on ebay. All Kohl's store accept Amazon returns, and have been known to hand out Kohl's coupons while you're there. Packages have been showing up in our name ,to our address, ordered through Amazon. Page 1 of 2 - My friend accidently got an extra item from Amazon - posted in Lifestyle & Off Topic: My friend bought something off of Amazon.com, and they sent him two of that item by mistake without charging him. Don't spend a single penny returning your unwanted Amazon package if you don't have to -- not even on gas. Secondly, many of these “phantom sellers” don’t include a return address or order number on the package. But then you're stuck spending the money at Amazon. In that case, you can contact Amazon and offer to return it. by Abi Travis. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. On the package it says amazon fulfilment service so im assuming its from amazon. You can unsubscribe at any time. Not only can misclassifying a return result in negative repercussions to your Amazon account (the company has been known to ban shoppers who misuse the return process), you also might end up paying for return shipping when you didn't need to. It's important to be as honest and precise here as possible. The quickest way is to receive a credit to your Amazon account, which Amazon will issue as soon as UPS scans your return into its system. We have not paid for these items. Have you heard of the Amazon package scam called “brushing?” This scheme involves receiving random packages from Amazon you didn’t order that just show up on your doorstep. ALL RIGHTS RESERVED. Currently my record is being charged for something seven full weeks after I purchased and received it. If you're already a Kohl's shopper, it might be convenient to return Amazon purchases there. We don't even have a baby. You can also have the funds put back on your debit or credit card. Amazon has never sent me stuff I didn't order, but Best Buy did last year with those FlingSmash bundles. (bracelets) This is not the first time it happened. If you do happen to forget to leave your return outside for UPS, in the best case scenario UPS will leave a note and attempt pickup two more times. Eventually they both turned up, and I kept both. And as a working single mum, she needs to be able to buy online, she says. Of course, there are also far less insidious explanations for why you received a package you didn’t order. Amazon's preferred return service very well could be the most convenient for you, if, for example, you live near a Kohl's. I also avoid "fulfilled by amazon" for some items that could be counterfeited commonly. I contacted the seller because I found out which seller it … That is, until it arrived a couple days later in a Walmart box. 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