Both shipped and received. So I agreed to cut my losses and send him a replacement, and he would refuse the package if a second one should ever turn up. Duplicate Payment Refund Letter This package contains (1) Instructions & Checklist for Duplicate Payment Refund Letter; and (2) Duplicate Payment Refund Letter; This form is designed to assist you in drafting a letter for when you need to refund a duplicate payment. I actually got a call from amazon and tried to explain the situation, to no avail tho. e.g. 12345), but found that ten of the cloths have black streaks along the outer edges. They'll likely tell you to keep it, or not bother to respond. Let's suppose bob sends it back and amazon refunds refund his account minus return shipping. Let's say you received an Amazon package that’s addressed to a different person, though. Customer made two orders, both exactly the same item, four minutes apart. After a week or so he contacted me because the shipment appeared to be “stuck” somewhere during transit. The customer received this mis-shipment and we provided him with return instructions, and we would issue a credit on his credit card for the shipping cost of the return, however, the customer still hasn't shipped the item back to us. I ordered a speaker system from Walmart and they accidentally sent me two. We receive order confirmation and shipping notification emails for each delivery—and that's just what cybercriminals are counting on. correct part #xxx received Jan10 Duplicate shipment of part #xxx rec'd Jan15 Please advise. He returns the replacement but amazon mistakenly applies a credit. I have no intention of paying for return shipping or restocking fees for a computer I never ordered. Be sure to include any “enclosures” mentioned in the letter. What's bob's obligation. Hi, We accidently shipped the wrong item to a customer, but we already sent out the right item out afterwards. I received the item is used when emphasizing the time you received it, it is past simple (not past perfect). So I recently ordered an Xbox One off Amazon. I have just received the item. I am returning the entire shipment addressed to your attention. Please credit my account for $321, the cost of my order plus shipping and handling. We received a shipment of thirty red table cloths (invoice No. posted by theora55 at 3:48 PM on February 6, 2006 The problem is compounded by the fact that everything associated with this duplicate shipment is tied to my name and order number. I have received the item emphasizes that you have something new, it has arrived and you share it with whoever you want, it is present perfect. Looking for advice on how this should be handled. Just curious because this happened to me as well with the alien box set. I already returned one becasue of their return policy. I sold an item to a customer in Canada. Customer opened return request on let’s say, order #1234. I received the item an hour ago. e.g. Customer later messaged to complain the second order wasn’t her fault and she shouldn’t be charged a restocking fee; she even had an Amazon CSR call us directly to make her … Received duplicate item, company asking for it back. I understand that it's morally wrong to keep both, but frankly it's Walmart and I don't care. At first I thought that I accidentally ordered two, … When the package came yesterday, I found two Xboxs in the box. OR I have received the item I've been waiting for. After some time, the tracking still hadn’t updated. If they tell you to ship it back, ask for the postage, plus the postage to return the incorrect item. In that case, you can contact Amazon and offer to return it. It will not be necessary to reship the order. 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