If you do happen to forget to leave your return outside for UPS, in the best case scenario UPS will leave a note and attempt pickup two more times. We don't even have a baby. If you have, it can be a bit of head-scratcher. The quickest way is to receive a credit to your Amazon account, which Amazon will issue as soon as UPS scans your return into its system. Be respectful, keep it civil and stay on topic. That brings us to the bad news. About Incorrect or Missing Items from Amazon Fresh Orders. Not only can misclassifying a return result in negative repercussions to your Amazon account (the company has been known to ban shoppers who misuse the return process), you also might end up paying for return shipping when you didn't need to. Of course, there are also far less insidious explanations for why you received a package you didn’t order. This is all a roundabout way of ensuring they can write positive reviews for their own products, thereby giving their items a boost in Amazon’s search results. This happened to me last week when we received an item that Amazon sells for a whooping $339. I did once received an extra box with someone's stuff. Must I notify the seller if I keep unordered merchandise without paying for it? I ordered 4 and they sent me 5 or 6. Swamped by Amazon packages you didn't order? Amazon, as well as Amazon's third-party sellers, will want to resell merchandise in good working order (like Amazon does through Amazon Warehouse Deals) so your items will be checked against your return reason. Arriving by DHL. That is, until it arrived a couple days later in a Walmart box. If you start receiving packages you never ordered to your name and address, the Identity Theft Resource Center recommends you: Contact the retailer immediately. Amazon Refund Trick, how to get refund on amazon without returning the product. When Amazon asks you to select a return shipping method, Kohl's Dropoff will almost always be the default preselected option, but it's not always the one you want (unless you need to go to Kohl's anyway). ALL RIGHTS RESERVED. Here are all the various return reasons Amazon gives you to choose from as well as a description of exactly what they mean: Free UPS pickup is our favorite option for Amazon returns. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. I also avoid "fulfilled by amazon" for some items that could be counterfeited commonly. Keep in mind that the company is obligated to pay for any shipping costs you would incur. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. It’s a scam but I can’t figure out why. It did not come to my attention until later that night i checked my receipt and got charged for something I did not buy nor do i even have. Currently my record is being charged for something seven full weeks after I purchased and received it. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift… You have no legal obligation to notify the seller. Now, you might be reading this thinking, “Wow, that would be a great problem to have.” But there’s a reason why it’s more troubling than it seems at first glance! So, don’t panic and just keep tracking the product in your amazon orders window. Share on Facebook ... fit, pop on the plastic closure and go on your merry way! Look for a notice of attempted delivery. It could be a gift, especially at this time of year. Sometimes, items may become unavailable after you check out. We delete comments that violate our policy, which we encourage you to read. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. Tap or click UPS Pickup then select Confirm Your Return. The buyer chooses whether or not to include a gift receipt, but they still may have intended it to be a present even if they didn't tick the "gift receipt" box. The items do not need fake verified reviews. You can also have the funds put back on your debit or credit card. Consider it a reward for trying to do the right thing (and hope there's something good in there). They are established quality items. Worst case, the UPS driver will leave a prepaid mailing label that you'll have to apply to the package yourself, then you'll have to cart the thing to the nearest UPS Store or UPS Dropoff location. I figured that Amazon were aware they'd sent me both so I should keep them! If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. But if a trip to Kohl's isn't on your itinerary any time soon, accidentally clicking that option -- or a different one -- can add an unnecessary errand to your list. Next you'll have to choose how you want your money back. I told him to return the item because Amazon will probably charge him for it, but he said he won't get in trouble and will put is putting it on ebay. Amazon has been less than helpful. For example, if you select "no longer needed" by default, you may be charged for the return. You can unsubscribe at any time. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. Nikki apparently isn't the only one receiving random items. And as a working single mum, she needs to be able to buy online, she says. The … But then you're stuck spending the money at Amazon. Don't spend a single penny returning your unwanted Amazon package if you don't have to -- not even on gas. ThinkGeek is trying to tell you something. The condition of the item you buy and its timely delivery are guaranteed under the Amazon Pay A-to-z Guarantee. If you'd rather return items to Amazon the same way you ordered them -- without ever having to trek beyond your own front door -- here's the quick, easy and (oftentimes) free way to send stuff back. Plenty of things can go wrong when you’re ordering from Amazon, or any other online retailer. Check the order details in Your Account to see any substitutions or undeliverable items. ACTON, Mass. posted by phunniemee at 9:55 AM on July 19, 2016 I’ve been an amazon associate for several years and I make monthly income. Seems like the ups or USPS or maybe one of the Fedex people just dropped it off there. I ordered something from Amazon.com (again around £30) about 5 years ago, and it didn't turn up in the allocated time. Police are warning households to … Just make sure Amazon is the one who pays for all aspects of the return shipping—it’s illegal for them not to. -- A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon. © 2020 CNET, A RED VENTURES COMPANY. Bluetooth headsets, razors, etc. Eventually they both turned up, and I kept both. Whichever way you go, though, you'll still need to decide exactly how you want to send the item back. Although Amazon's plethora of return options does mean more choices when shipping back purchases, Amazon often presents only the default return method, making you dig for cheaper or more convenient ways to send your stuff back. The best thing to do is to report unordered merchandise to Amazon to make them aware of the problem. I got a package delivered to my door step that i didn't buy. The Federal Trade Commission states, “If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift.” This is meant to protect consumers from dodgy companies that send you stuff and then demand payment, which is illegal, but the latest scam complicates matters. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" Q. The Amazon Pay A-to-z Guarantee also covers you if you do not receive an agreed-upon refund from a third-party merchant or if a third-party merchant charges an amount greater than the amount you authorized for your purchase. by Abi Travis. Angie, meanwhile, didn’t get any extra iPads, but she did receive two-for-one Android tablets. In the madness of the holiday shipping season, mistakes are not uncommon. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift. Now you can add one more concern to that list: receiving Amazon packages you didn’t order. Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. I bought 2 shirts, and a discount card at a women's clothing store called "Styles For Less" at Southland Mall in Hayward, CA. You might even want to set a reminder on your phone or with Alexa or Google Assistant so you don't forget. It could also be an honest mix-up. If your reason for return is actually more specific, you may not. The first thing Amazon will ask after you start the return process is the reason for your return. A. Discussion threads can be closed at any time at our discretion. It's important to be as honest and precise here as possible. Some from other countries. Packages have been showing up in our name ,to our address, ordered through Amazon. Some items may be substituted or removed after checkout due to availability. As Clark Howard reports, there’s an e-commerce scam going around called brushing, in which sellers use fake accounts to buy their own products, then mail them to unsuspecting people. On the package it says amazon fulfilment service so im assuming its from amazon. It’s yours to keep. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. If they were to mail an illegal product such as drugs or weapons to your doorstep, you could find yourself in some legal trouble. Have you heard of the Amazon package scam called “brushing?” This scheme involves receiving random packages from Amazon you didn’t order that just show up on your doorstep. I didn't sign anything nor does it say my name or anyone i know on the package. First of all you need to have an amazon account with some purchase (for safety always use old account which having 2-3 orders). Today I received a package under my name that I didn't order, no one else in my family ordered either...No one in my family has anything to gain from ordering this. Change your passwords to your online accounts, just in case the scammer found your address from hacking into your account. A. All Kohl's store accept Amazon returns, and have been known to hand out Kohl's coupons while you're there. In 2014, Robert Quinn, then an engineering student, received 46 items worth £3,600, including a … It is entirely possible that Amazon is scamming you. Adidas year-end sale: Get 50% off Ultraboost 20 running shoes and more, Watch Wonder Woman 1984 today with HBO Max -- and don't skip the end credits, How to watch Pixar's Soul with Disney Plus today, Discuss: How to return Amazon items the right way: Fast, easy and usually free. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra … Amazon has earned its reputation by making online shopping fast and easy, and package delivery free, but the same can't always be said about its return process. A few weeks ago, I added some chai tea to my cart on Amazon, clicked the buy button, and didn’t think anything more of it. I never gotten a used item from amazon. Let's say you received an Amazon package that’s addressed to a different person, though. I contacted the seller because I found out which seller it … The quickest way is to receive a credit to your Amazon account, which Amazon will issue as soon as UPS scans your return into its system. Have you ever had something show up at your door from Amazon.com, or another site, that you didn’t order? Keep in … Nothing "bad" happened (I didn't even notice I hadn't been charged for it), I just got an explanation-free charge out of nowhere many weeks later. Amazon has never sent me stuff I didn't order, but Best Buy did last year with those FlingSmash bundles. Page 1 of 2 - My friend accidently got an extra item from Amazon - posted in Lifestyle & Off Topic: My friend bought something off of Amazon.com, and they sent him two of that item by mistake without charging him. In that case, you can contact Amazon and offer to return it. If you're already a Kohl's shopper, it might be convenient to return Amazon purchases there. We'll proceed with preparing your order so that you receive the rest of your items on time. However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. Amazon's preferred return service very well could be the most convenient for you, if, for example, you live near a Kohl's. So, if you wind up with extra goodies at your door due to the Black Friday sales rush, congratulations, you are now the lucky owner of an extra iPad, bundle of socks or whatever wacky item … No apple computer though. In some cases, they might even tell you to keep the package, according to Lifehacker. I contacted Amazon and they sent another one out to me at no extra charge. She has continued to receive packages for things she didn't order, including junk like a charging cable for a Bluetooth device. It also happened with me once. They turn any shoe into a slip-on, the best for moms with no extra hands or lazy people (I qualify for both). Haven't had this happen with Amazon, but ThinkGeek once put a couple extra items in my box that I didn't order - things for a baby. It happens when you buy two products from 2 different sellers at amazon, so both reach at different day and time. 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