Note, in most cases, the CIU does not deal with business-to-business transactions or personal transactions between individuals. Consumer Protection. With Service Alberta. If you or a loved one receives an unsolicited visit, call our consumer protection line at 1-877-427-4088 (toll-free in Alberta) to file a complaint. Manitoba has consumer protection laws in place to reduce unfair and misleading options for consumers. We consider several factors when reviewing a complaint, including but not limited to: If an investigator determines that consumer protection violations need to be enforced, the CIU can: CIU can also make recommendations for Service Alberta’s administrative actions. Updated. Charitable Organizations & Non-profits. The CIU can investigate complaints and transactions related to: Every complaint is reviewed to see if an offence has occurred and if an investigation is needed. The Service Alberta Consumer Investigations Unit takes these matters seriously and considers all factors when reviewing complaints about the price of a product or service. Consumers are able to file complaints against prepaid contractors (any services with written contracts for $200.00 or more) if they feel that there has been an unfair transaction. Prepare to complain. Government offices are closed Dec. 24 to Jan. 3. estimates, contracts or rental agreements including all attachments, copies of any terms and conditions relevant to the transaction, all communication to and from the business, addresses (identify all locations you met at), all known contact information for the business, reviews the issue to determine the scope of a potential consumer protection offence or unfair practice, establishes an investigation plan which is necessary to coordinate evidence to a court standard, establishes appropriate channels of communication with all parties related to the complaint and maintains open communication throughout the investigation process, the Investigator will likely ask you numerous questions and request an interview to understand the issue and ask you to present any relevant documents for the purposes of the investigation; this may include receipts, contracts, correspondences and other proofs of purchase, the Investigator will also speak with the business to provide an opportunity for the business to respond to your allegations. Open the PDF from within Adobe Reader. Bill 31: A Better Deal for Consumers and Businesses Act has passed and amended the name of the Fair Trading Act to the Consumer Protection Act. Be specific about your request, and make sure to get clear explanations as to how your request will be handled. The Consumer Investigations Unit (CIU) of Service Alberta is responsible for Alberta’s consumer protection and tenancy laws. The Consumer Investigations Unit (CIU) will investigate consumer complaints if they feel that a business has violated the Alberta Consumer Protection Law. 7 (1) A consumer may cancel at no cost or penalty to the consumer a consumer transaction, whether written or oral, that was entered into by the consumer and a supplier who engaged in an unfair practice regarding the consumer transaction, whether the unfair practice occurred before, during or after the time when the consumer transaction was entered into, and in addition the consumer … June 30, 2020 1 min read. Choose the complaint form that best matches your area of concern. A dissatisfied consumer has the legal right to file a complaint in the consumer court, if the consumer has any grievances about the product quality, service or a brand to seek redressal. This infosheet explains how to file a consumer complaint with Service Alberta and when an investigation maybe opened, as well as other options available to consumers. The CPA applies to an agreement concluded between a consumer and supplier in the ordinary course of business. RECA reviews complaints from consumers, licensees, industry associations, financial institutions, law enforcement agencies, and other regulatory bodies. Online orders: who is responsible when you don’t get your package? Be aware of the possibility of emails claiming to be from experts or government departments. Make a consumer complaint; Resolve a problem; Write a complaint letter; Consumer protection. 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